Ticket Queue Response Status
Upload CSV exports to generate a visual dashboard. All processing happens locally in your browser.
Support — First Reply
Drop CSV or click to upload
CSR — First Reply
Drop CSV or click to upload
Support — Next Reply
Drop CSV or click to upload
CSR — Next Reply
Drop CSV or click to upload
Support — Ticket Queue
Drop CSV or click to upload
CSR — Ticket Queue
Drop CSV or click to upload

Ticket Queue Response Status

Current Queue Overview
New Ticket Wait Times
All Tickets Waiting by Time
Queue Composition by Status
Reply Time Performance & Distribution
Avg Reply Times vs Target
Reply Time Distribution
24h+ Outlier Impact
New Ticket Wait Times
Queue Status — Tickets Waiting by Time in Queue
Average Reply Times (Nonzero Only)
First Reply Time — Statistical Distribution
Next Reply Time — Statistical Distribution
24+ Hour Outlier Impact — Long-Waiting Tickets
Oldest Tickets by Group
Generating dashboard…