Ticket Queue Response Status
Upload CSV exports to generate a visual dashboard. All processing happens locally in your browser.
Support — First Reply
Drop CSV or click to upload
CSR — First Reply
Drop CSV or click to upload
Support — Next Reply
Drop CSV or click to upload
CSR — Next Reply
Drop CSV or click to upload
Support — Ticket Queue
Drop CSV or click to upload
CSR — Ticket Queue
Drop CSV or click to upload
Paste the full output from a previous report's oldest tickets section. Leave empty to skip comparison.
Paste tab-separated date + Y/N data. Y = pass (no 24h+ tickets), N = fail, blank = not yet recorded. Leave empty to hide streak.
Update and copy streak data from: Streak Tracker Document

Ticket Queue Response Status

Current Queue Overview
New Ticket Wait Times
All Tickets Waiting by Time
Queue Composition by Status
Reply Time Performance & Distribution
Avg Reply Times vs Target
Reply Time Distribution
24h+ Outlier Impact
4-Hour Response Rate & 24-Hour Queue Streak
Support — 4hr Response Rate (First + Next Reply)
—
0%70%80%90%100%
CSR — 4hr Response Rate (First + Next Reply)
—
0%70%80%90%100%
24-Hour Queue Streak — No Tickets Waiting 24h+
—
New Ticket Wait Times
Queue Status — Tickets Waiting by Time in Queue
Average Reply Times (Nonzero Only)
First Reply Time — Statistical Distribution
Next Reply Time — Statistical Distribution
24+ Hour Outlier Impact — Long-Waiting Tickets
Oldest Tickets by Group
Generating dashboard…